Privacy Policy
Effective Date: 15 July 2025
Rig-Rite (Pty) Ltd (“Rig-Rite”, “we”, “us”, or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, process, store, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws in South Africa.
1. Information We Collect
- Contact Information: Name, email address, phone number, and company name.
- Website Usage Data: IP address, browser type, device type, pages visited, time spent on site.
- Communication Data: Any details you submit via forms, emails, or phone calls.
2. Purpose of Collection
We collect and process personal information for the following purposes:
- Responding to enquiries and service requests
- Providing quotations and service updates
- Improving our website and service offerings
- Sending optional marketing communications (with your consent)
- Fulfilling legal and regulatory requirements
3. Legal Basis for Processing
Your personal data is processed on one or more of the following legal grounds:
- Your explicit consent
- A legitimate interest (e.g. customer support or service improvement)
- A legal obligation or contract
4. Data Sharing
We do not sell or rent your personal data. We may share it with trusted service providers who assist in our operations (e.g. website hosting, IT support) — under confidentiality and data protection agreements.
5. Data Security and Retention
Your personal data is securely stored and protected. We retain information only for as long as necessary to fulfill its purpose or comply with legal obligations.
6. Your POPIA Rights
You have the right to:
- Request access to your personal data
- Request corrections to your data
- Object to or restrict processing
- Withdraw consent (if applicable)
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us using the details below.
7. Cookies and Tracking
We use cookies to enhance your browsing experience. Cookies allow us to analyse usage and improve our website. You may disable cookies via your browser settings, though this may affect some site functionality.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for their content or privacy practices.
9. Changes to This Policy
This policy may be updated periodically. Changes will be published on this page with a revised effective date.
10. Contact Us
If you have questions or requests about your data, please contact:
Information Officer: Hein Rabie
Company: Rig-Rite (Pty) Ltd
Location: Port Elizabeth, South Africa
Email: karen@rig-rite.co.za
Phone: (083) 611 2616
You may also contact the Information Regulator:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
